Desktop Support Officer - Site Lead (Education)

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Site Lead to join our Desktop Support Officer team in Lewisham.

We're looking for an experienced Desktop Support - Site Lead to efficiently manage site operations, act as a liaison with headquarters, and enhance site functionality. The ideal candidate is personable, passionate about problem-solving with technology, and enjoys daily interaction. Responsibilities include resolving device issues, prioritizing customer satisfaction, and providing user training. Strong customer rapport is crucial for success.

What you'll do:

• Lead and coordinate IT service delivery, taking ownership of day-to-day technology issues and engaging with client site leadership to keep them informed.
• Build personable relationships with end-users, seeking feedback and continuously improving service.
• Present monthly IT operations reports and ensure documentation, processes, and procedures are always up to date.
• Identify gaps where no process exists and collaborate with colleagues to design and implement improvements.
• Support IT operations across offices, including meeting room technology checks, event technology, new office/AV/Internet setups, and hardware/software management.
• Manage IT hardware ordering, software licensing, and quote approvals in consultation with relevant teams.
• Partner with People & Culture to deliver end-to-end employee technology lifecycle, from onboarding and workstation setup to offboarding.
• Mentor junior team members and assist the Operations team with IT-related projects and initiatives.

What you'll bring:

• Previous experience in Desktop Support role
• Strong network knowledge
• Strong Windows 10  and 11 knowledge
• Experience with Remote Desktop Servers
• Experience with SharePoint

• Experience with Windows Server 2016/2019
• Experience presenting reports and issues to management.
• A positive mindset with a ‘can do’ attitude.
• Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors.
• Experience presenting to management teams.

• Experience in A/V Hardware and Systems
• Good verbal and written communication skills

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.