Desktop support - with Growth Opportunities

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

FS tech Job description:

Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, smart devices, Printers, VC rooms & applications.

Provide support for any IT related issue as direct by management.

Proactively monitor and well managed the Assets either in stock or in use

Provide weekly reports to management for all issues at assigned sites

Take ownership of incidents & service request and professionally manage them through to resolution

Manage incidents, Service request and Smart Hand tickets through Service Now

Provide Eyes and Hands on support for other IT teams, i.e. Networks, Security, Server or Voice team as required

Proactively manage assigned sites and suggest improvements and innovation.

Undertake other tasks as assigned by management

Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)

Flexibility in traveling across the time zone when required.

Why Us 

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. 

• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe. 
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. 
• We offer comprehensive benefits for all employees.  
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. 

Equality & Opportunity for All 

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Note: please share your resume on [email protected]