Digital Automation Consultant

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

The Opportunity

As a Digital Automation Consultant, you will design and deliver end-to-end workflow and automation solutions for our customers. Working closely with our Sales and Pre-Sales teams delivery, you will lead discovery, define solution architectures, and implement scalable digital solutions that deliver measurable business outcomes.

Key Responsibilities

• Lead discovery workshops to identify and shape automation opportunities
• Design and deliver end-to-end digital automation solutions, from requirements through to implementation and BAU handover
• Conduct implementations, configuration, training, and commissioning, with a focus on remote delivery capability where possible
• Manage professional services delivery, including utilisation and billing for consulting services
• Develop solution architectures, Statements of Work, and cost estimates
• Support pre-sales activities, including RFx responses, client presentations, and solution demonstrations
• Deliver implementations, configuration, training, and commissioning of solutions
• Build strong, trusted relationships with customers and internal stakeholders

To be successful in this role:

Skills & Experience

We are seeking experience across the following technologies and capabilities:

• Document Management/Enterprise Content Management (ECM) solutions
• Electronic Forms and Workflow solutions
• Systems integration across enterprise platforms
• Intelligent Capture Solutions (ABBYY FlexiCapture or similar is preferred)
• Robotic Process Automation (RPA)

You will also demonstrate:

• Excellent communication and stakeholder engagement skills
• Exposure to pre-sales activities including demonstrations and solutioning
• General knowledge of AI technologies and current trends

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type