Digital Business Analyst

Remarkable people. Remarkable careers.

At GMHBA, every day is a chance to make a real impact on people’s lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we’ve put our members, and our people, first. Make your career meaningful with GMHBA.

The Opportunity

We're looking for an experienced and passionate Digital Business Analyst to join our Digital Marketing team on an 18-month contract.

This is an exciting opportunity to play a key role in shaping the future of GMHBA's digital ecosystem. You'll work at the intersection of business, technology, and customer experience, helping deliver innovative digital products and services that create real value for our members.

If you thrive on solving complex problems, translating business needs into digital solutions, and collaborating with diverse stakeholders, we'd love to hear from you.

What You'll Be Doing

As our Digital Business Analyst, you will:

• Partner with stakeholders across the organisation to define project scope, objectives, and requirements that support strategic business outcomes.
• Gather, analyse, document, and validate business and technical requirements, user stories, and acceptance criteria.
• Facilitate workshops and discovery sessions to identify opportunities, improve processes, and enhance customer experiences.
• Collaborate closely with Product Owners, Developers, UX/UI Designers, and business teams to deliver high-quality digital solutions.
• Support solution design, User Acceptance Testing (UAT), system testing, and implementation activities.
• Drive continuous improvement by identifying opportunities to optimise systems, processes, and ways of working.
• Build strong relationships across business and technical teams to ensure alignment and successful project delivery.
• Contribute to governance, reporting, risk management, and a culture of innovation, safety, and collaboration.

About You

You'll bring:

• Bachelor's Degree (IT or related discipline preferred) and/or minimum 3 years' experience in a Business Analyst role.
• Strong analytical and problem-solving capabilities, with the ability to translate business needs into practical digital solutions.
• Experience eliciting, documenting, and managing business and technical requirements.
• Knowledge of digital platforms, APIs, CMS platforms, mobile and web technologies, and customer experience tools.
• Experience working within Agile delivery environments, including writing user stories and participating in Agile ceremonies.
• Strong process analysis and process mapping/documentation skills.
• Excellent stakeholder engagement, communication, and facilitation skills.

Highly Desirable

• Experience with Content Management Systems such as Optimizely.
• Understanding of user-centred design principles and collaboration with UX/UI teams.
• Business Analysis certifications or training (e.g., IIBA).
• Experience with Jira, Confluence, Miro, Figma, and related digital delivery tools.
• Experience within Financial Services and/or Private Health Insurance.
• Agile certifications such as Scrum Master, Product Owner, or SAFe Agilist.

What’s In It for You?

We’re big on supporting our people- at work and beyond. We offer:

• Flexible, hybrid ways of working that fit around life
• Permanent part-time role — 4 days per week
• Discounted GMHBA health insurance and access to a variety of health and wellbeing services
• Paid parental and secondary carer leave, plus paid time to volunteer in the community
• Great everyday perks, including employee discounts and purchased leave
• Wellbeing that goes beyond words, with an Employee Assistance Program for you and your immediate family, health checks, flu vaccinations and more
• Real development opportunities, from training and coaching to ongoing career growth
• A connected, positive culture, meaningful recognition programs and quarterly values awards

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Ready to Make an Impact?

Apply online today and become part of a team that's transforming digital experiences for our members.

If you believe you would be a great fit but don’t quite tick all the boxes, we encourage you to apply.

Let’s get started

Submit your application online today. Applications close on Tuesday,30th June’2026.

If you have any questions about this position or the recruitment process, please reach out to the careers team at [email protected].

At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.

In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.