Digital Content & Platform Specialist

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Digital Content & Platform Specialist

Apply locations AUS - NSW - Sydney time type Full time posted on Posted 3 Days Ago job requisition id 324699

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Sydney

• Type: 12 month fixed term contract, full time

• Hybrid role, Happy to talk flexible working

The opportunity

As the Digital Content & Platform Specialist you will be supporting digital communication platforms and reporting and insights for our website, intranet, internal email communications and social media channels.

In this role you will be working in the Group Brand, Content & Digital team that sits within Group Corporate Affairs and Sustainability, working closely with these teams and with other Group functional teams as well as our regional divisions.

This hands-on role will focus on ensuring we manage our platforms in a way that engages and unites around our brand message and brings QBE’s strategic priorities to life whilst supporting business objectives, good governance, and risk management.

Your new role

In this role you will:

• Support the day-to-day content management and scheduling for our digital platforms, including the QBE Group and QBE Ventures websites, our QBE Group Intranet, Group internal emails and Group and AUSPAC social media channels.

• Monitor platform performance and recommended enhancements related to site performance, SEO, and accessibility and readability 

• Implement SEO strategies and best practices to increase organic traffic and improve search engine ranking on our Group and Ventures websites.

• Deliver analytics and insights reports as required for channel leads and business stakeholders.

• Provide support and troubleshoot content and platform management-related issues raised by other content managers.

• In collaboration with the channel leads, own and optimise governance processes related to content approvals, management and best-practice to manage risk.

• Contribute to our team strategy and help to shape future iterations of our strategy and processes.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2/3 interviews (either face to face or online via Teams) and background checks.

About you

To be successful as a Digital Content & Platform Specialist you will have extensive experience in writing and content management, and a passion for great content, great digital experiences, new ideas, continuous improvement and innovation.

You will also have:

• Prior experience working in content/platform management.

• Proficiency using Content Management Systems (CMS) – Sitecore, Adobe Experience Manager or Microsoft SharePoint preferred

• Experience using digital analytics and SEO tools (Google Analytics, Google Analytics Tag Manager and Google Search Console), interpreting data, generating insights and making data-drive recommendations.

• Strong organisational skills and ability to handle competing priorities

• Excellent interpersonal and communications skills that see you build collaborative relationships across all levels/divisions of the organisation

• Strong presentation skills and the ability to influence

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Application Close Date: 24/06/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.

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