Digital Services Analyst

Company : Xpt Software Australia Pty

Job Type : Full Time

Sydney, Australia

Job Description - Digital Services Analyst

Technical

• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services

(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.

• Contribute to the Digital culture of delivering a quality customer service experience

• Support other streams within the Digital Service Desk where required, to ensure call response SLAs

• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment

• Collate and deliver information to monitor and maintain Digital reports and processes.

• Ensure adherence to Sydney Water IT policy, process, and frameworks.

• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring

customer focused delivery.

• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer

service requirements

• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service

its customers.

• Identify and implement ways to improve efficiency of Digital support processes and procedures.

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

Email

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

GrabJobs is the no1 job portal in Australia, connecting you to thousands of jobs fast! Find the best jobs in Australia, apply in 1 click and get a job today!

Mobile Apps

Privacy Policy Terms of Use

Digital Services Analyst

Job Description - Digital Services Analyst

Similar Digital Services Analyst Jobs in Australia

Mobile Apps