Digital Workplace Technical Business Analyst

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Help shape the digital tools that power how thousands of people work every day as our new Digital Workplace Technical Business Analyst.

Join a growing team shaping how IAG delivers intelligent applications, automations and AI powered solutions across our digital workplace. You’ll work closely with business stakeholders to understand their challenges, translate ideas into clear technical requirements, and help scope and deliver solutions using the Microsoft stack, Power Platform and emerging AI capabilities. In this role, you’ll draw on a blend of business analysis, delivery coordination, financial insight and stakeholder engagement—supporting everything from discovery and estimation through to structuring work, validating solutions and ensuring accurate financial tracking across build and support activities. This is a permanent full-time role based in multiple locations across Australia.

What You'll Do

• Lead discovery conversations with business stakeholders and translate requirements into clear, actionable documentation for engineering and development teams.


• Build effort and cost estimates, business cases and benefits models that support sound solution decisions.


• Structure delivery work into epics, features and user stories; support Agile stand ups, prioritisation, timelines and risk management.


• Collaborate with technical teams to validate solution design and ensure alignment with business needs and constraints.


• Track progress, financials and dependencies to help keep delivery on time and on budget.


• Identify improvements across BA practices, documentation and delivery processes.


• Build trusted relationships across IAG to surface new opportunities for automation, AI agents and digital workplace enhancements.

What You'll Bring

• 4+ years’ experience in business analysis, requirements, systems analysis or solution evaluation.


• Tools: strong Excel proficiency; experience with Jira and Confluence; exposure to Tableau/Power BI; knowledge of SharePoint Online and the Power Platform (or readiness to learn).


• A collaborative and engaging style, with strong emotional intelligence that helps you build trust quickly and contribute to a supportive and diverse team culture.


• You have a strong delivery mindset and feel confident organising work into epics, features and stories, managing timelines and risks, and supporting Agile ways of working.


• Solid financial awareness and can model costs and benefits while keeping accurate tracking across both build and support activities.


• You are naturally curious about how things can be improved and feel comfortable exploring opportunities for automation or AI, including communicating value and influencing stakeholders.

What We Offer

• Boosted superannuation with 13% as standard.


• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).


• Work from home and many more flexibility options with myFlex.


• Up to 50% off personal insurance, including home and motor insurance.


• Partner discounts on private health insurance, tech & appliances, and many more.


• Industry-leading 20 weeks paid parental leave.


• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Tuesday 24 February 2026 11:59PM AEDT

Please note – full time, part time, and job-sharing arrangements will be considered.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.