Director of Franchise Operations

About Success Tutoring

Success Tutoring is Australia's fastest-growing education franchisor, revolutionising the way students learn through personalised tutoring in English and Math for K-12 students. Our innovative membership-based model ensures consistent learning support and a strong focus on motivation—helping students achieve outstanding academic and personal growth.

With tutoring centres across Australia and international expansion underway, we're on a mission to impact students globally. Behind the scenes, our headquarters plays a vital role in supporting our franchise network and team.

Description

As the Director of Franchise Operations, you’ll play a pivotal role in:

• Leading and developing managers: Guiding a team of Managers who support franchise partners, ensuring they have the skills, coaching, and accountability frameworks to drive results.
• Driving franchise performance: Equipping franchise partners with the tools, training, and accountability needed to achieve KPIs.
• Managing growth systems: Overseeing lead generation, marketing funnels, onboarding processes, and retention strategies.
• Building systems & processes: Designing and implementing scalable systems and streamlined processes that improve operational efficiency and consistency across the network.
• Building a high-performance culture: Creating motivational programs, recognition initiatives, and scalable systems that empower both managers and franchise partners to succeed.
• Data analysis & reporting: Using data to identify opportunities, address bottlenecks, and improve conversion, retention, and revenue.
• Strategic execution: Aligning company-wide goals with operational execution to ensure results are delivered.

About You

• A natural leader with experience managing managers in multi-site, franchise, or performance-driven businesses.
• Results-oriented, with a passion for growth and achieving measurable outcomes.
• Skilled in motivating teams and building scalable systems and processes.
• Comfortable with coaching franchise partners, leading your management team, and collaborating with senior executives.

• Experience in operations, growth, or performance leadership roles within a franchise.

• Demonstrated success in leading and developing teams to achieve network-wide performance.
• Proven track record of achieving growth and performance targets.
• Strong background in building systems and processes to streamline operations at scale.
• Strong analytical, strategic, and problem-solving skills.
• Excellent communication and leadership abilities.
• Passion for education and empowering others.

Why Join Success Tutoring?

• Be part of a movement, not just a company.
• Help shape the future of education on a global scale.
• Competitive salary.
• Opportunities for career growth.