About us 

Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances.

With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.

It’s not just care. It’s HammondCare.

About the role

The Director of Service Design and Commissioning leads the strategic planning and delivery of new and expanded healthcare services across HammondCare’s service development pipeline. This pivotal role ensures that all services—including palliative care, older persons’ mental health, ambulatory care, aged care, dementia care and seniors living—are fully operational, safe, compliant, and sustainably resourced. It also guarantees seamless integration with home care and seniors living services to provide a connected, high-quality care experience.

The role works in close partnership with HammondCare’s enabling functions, including the Property & Capital Works team—responsible for design and construction—to ensure operational commissioning requirements are fully aligned. Key areas of focus include service design, workforce readiness, policy and procedure development, clinical model implementation, FF&E and medical equipment activation, digital integration, regulatory approvals, change management, and transition-to-service planning.

The Director of Service Design & Commissioning provides strategic oversight of commissioning new services, including staged relocations, temporary decant strategies, and post-occupancy evaluations. This oversight drives continuous improvement in care delivery and ensures services remain safe, efficient, and responsive to community needs.

Key Responsibilities

• Commissioning Strategy & Governance

• Service Design & Operational Readiness

• Regulatory, Accreditation & Clinical Safety

• Workforce, Training & Change Management

• FF&E and Medical Equipment Activation

• Digital & Building Interfaces

• Transition Planning & Go-Live

• Financial & Commercial

• Stakeholder & External Partnerships

• Risk, Schedule & Quality Assurance

• A detailed position description can be requested from [email protected]

About you

• Demonstrated commitment to engage with and uphold HammondCare’s Christian Mission, Motivation, and Mission in Action.

• Minimum 10 years’ experience in healthcare operations, service commissioning, or service transformation within hospital, sub-acute, aged care, or seniors living environments.

• Proven track record in leading operational commissioning and readiness for new or expanded health services, including complex, multi-site programmes.

• Deep understanding of models of care for palliative care, dementia care, and seniors living, including associated clinical governance, safety standards, and regulatory frameworks.

• Exceptional ability to engage and influence diverse stakeholders—clinical, operational, regulatory, and community—with strong communication, negotiation, and change management skills.

• Demonstrated capability in workforce planning, training programme design, FF&E and medical equipment activation, and ICT/digital health enablement.

• Strong skills in developing and managing commissioning budgets, cost profiles, and recurrent operating expenditure planning.

• Robust risk management and programme planning skills, including experience in readiness gates, audits, and governance reporting.

• Ability to mentor and lead multi-disciplinary teams, establish super-user networks, and chair commissioning committees to drive collaboration and excellence.

Ready to make a change? Apply Now

Closing date of applications: 20th January 2026.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves.

All short-listed applicants for these positions will be asked to consent to a criminal record check, immunisation staff screening & vaccination compliance checks.