Director of Student Retention

OES is a vibrant, values-led organisation passionate about enhancing lives through online education. We partner with universities, training institutes, and professional bodies worldwide to deliver immersive and engaging online learning experiences. Our teams are empowered to be student-focused, innovative, and embrace change with a growth mindset, all in pursuit of our vision to be the world’s most impactful enabler of education.

We’re seeking a strategic and data-driven Director of Student Retention to lead our enterprise-wide focus on student retention, progression, and completion outcomes.

We’re seeking a Director of Student Retention to lead the enterprise-wide focus on student retention and completion outcomes.    

What You’ll Do 

• Lead strategy and execution to deliver an outstanding online student experience and meet retention and completion goals.
• Use sector metrics to guide retention strategies.
• Partner with leaders and teams to prioritise retention efforts, embed best practices, and drive change.
• Oversee rollout and evaluation of retention initiatives and pilots.
• Manage relationships with partner universities, government, and education bodies.
• Lead a high-performing, values-driven team focused on student success.

What We’re Looking For

• Postgraduate qualification in behavioural science, psychology, statistics, education or a related field.
• Strong experience in customer experience, retention strategy, or student success (ideally within higher education.)
• Proven ability to lead cross-functional initiatives and drive measurable outcomes.
• Expertise in data analysis, experimentation, and continuous improvement.
• Exceptional leadership, communication, and stakeholder engagement skills.
• Passion for improving student outcomes and expanding access to education.

Why Join OES?

• Purpose-Driven Work: Make a real impact by helping students succeed.
• Leadership Opportunity: Shape the future of student retention at a strategic level.
• Collaborative Culture: Work with passionate professionals across diverse teams.
• Flexibility & Growth: Enjoy hybrid working and ongoing professional development.

Ready to make a difference in education?
Please apply now with your up to date CV and a brief cover letter outlining your experience and success with student or customer retention.

We value and celebrate diversity and are committed to fostering an inclusive workplace for all. We strongly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, individuals with disabilities, and members of the LGBTQIA+ community. If you require adjustments during the recruitment process, please let us know - we’re here to support you.