Director of Talent and Culture

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

At Sofitel Brisbane Central, we love, live and lead in luxury and we pride ourselves on delivering exceptional experiences to our guests. The Director of Talent and Culture works closely with the General Manager and the Executive Leadership team to set the tone for the hotel, by living and leading the Sofitel brand and executing a cohesive people strategy that focuses on coaching and development. This opportunity is perfect for an experienced human resources professional who is a well-rounded generalist and truly passionate about people and hospitality.

The key responsibilities of this role are to:

• Lead and inspire a small, dedicated HR team to ensure seamless daily operations and exceptional service delivery.
• Oversee all generalist HR functions, providing strategic support to the broader team while upholding the hotel’s distinguished standards of excellence.
• Cultivate a culture of professional growth, meaningful connection, and a consistent focus on luxury hospitality.
• Develop and implement HR policies and procedures that align with the hotel’s vision, values, and industry best practices.
• Drive end-to-end talent management, including recruitment, employee relations, performance development, and succession planning.
• Design and facilitate bespoke training and learning initiatives that enhance team capability and guest experience.
• Champion a safe, inclusive, and sustainable workplace through proactive leadership in Work Health & Safety, Diversity, Equity & Inclusion, and environmental responsibility.
• Monitor and report on key HR metrics, translating insights into strategic actions that foster engagement, satisfaction, and retention.
• Collaborate with senior stakeholders and trusted external partners to support business goals and operational excellence.
• Contribute to signature hotel projects that elevate the employee journey and enrich the guest experience.

• A bachelor’s degree in Human Resources or a related discipline; professional HR certification is highly regarded.
• A minimum of five years’ HR experience, ideally within the luxury hospitality sector.
• In-depth understanding of HR best practices, with strong knowledge of Australian employment legislation and regulatory frameworks.
• Exceptional communication, interpersonal, and leadership abilities, with a polished and professional demeanor.
• Proficient in HRIS platforms and related technologies, with a commitment to leveraging systems to enhance efficiency and service.
• Proven ability to form trusted relationships with internal stakeholders and external partners.
• A genuine passion for people and a commitment to delivering excellence in guest and employee experiences.
• Strong attention to detail, focused on doing things accurately and to a high standard.
• Able to solve problems and stay calm in busy, fast-paced situations.
• Reliable and trustworthy when handling private or sensitive information.

Bring your pride and passion, luxury attitude and humble excellence to Sofitel Brisbane Central, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community with:

• A competitive salary package
• Participation in the hotel’s annual KPI bonus scheme
• Complimentary onsite parking
• Mobile phone and laptop
• Dry cleaning of duty attire
• Accommodation and dining discounts at Accor hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Direct access to Central train station
• Complimentary food in the ambassador dining room.

Let your passion shine, visit careers.accor.com