Distribution Centre Team Member - Picker/Packer - Urgent

POSITION: 

DC TEAM MEMBER

REPORTS TO: 

DC TEAM LEADER / DC MANAGER

ROLE OBJECTIVES: 

• Provide our customers with a fast and reliable service by ensuring all orders are shipped within our KPI targets
• Follow picking and dispatching processes to ensure accurate fulfilment 
• Process returns as quickly and thoroughly as possible and ensure damaged, worn or unsaleable returns are not processed

RESPONSIBILITIES: 

Fulfilment

• Understanding and operating our WMS 
• Picking orders without error  to ensure customers receive the correct items in the right colour/style and size.
• Despatching orders and printing shipping labels, meeting pickup target KPI’s
• Restocking and cleaning the shipstation and keeping the Distribution Centre in a clean and organised state
• Stock replenishment and general inventory management tasks

Receiving / Goods In

• Unpacking stock and marking of purchase orders
• Counting / Scanning items into WMS
• Scanning items into locations
• Tagging products following our product tagging guidelines
• Clean and consolidate inventory when needed.
• Carry out stock-take when needed.
• Replenish stock to pick zones daily

Returns

• Check garments for faults or any signs it’s been worn.
• Process return or issue gift certificate and email customer from template.
• Add inventory back into WMS
• If you receive any replies from customers not satisfied with the outcome of their return - Escalate to the customer service team.