District Service Manager (Gas Turbines)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Solar Turbines

Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world’s leading manufacturers of industrial gas turbines, with more than 16,000 units and over 3 billion operating hours in over 100 countries.

Solar’s foundation is people and Solar’s culture is one where individual contributions are valued, diversity in the workplace is encouraged, and safety is emphasized in all aspects of the business. Solar Turbines, founded in 1927, is comprised of a dedicated and multi-talented workforce of more than 8,000 employees with decades of experience working as a global team.

About the Role

We are seeking a District Service Manager to be based out of our Field office in Perth. As a District Service Manager, you will direct all District activities and staff for technical field service programs, product installation, troubleshooting, maintenance, repair, and customization.

Key Accountabilities

• Creates and manages field service infrastructure; establishes and maintains the training readiness of the organization.
• Accountable to maintain and grow customer relationships for the assigned District
• Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.
• Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.
• Designs and prices field services to meet demand and both timing and financial targets; negotiates customized technical support agreements.

Required Skills & Qualifications:

• Superior interpersonal, relationship building, influencing skills.
• Oil & Gas and Power Generation industry experience is essential, and site experience is highly desirable.
• Thorough technical knowledge of Solar Turbines products and product applications, equipment management, product problem management, and field experience will be beneficial.
• The position typically requires a college or university degree or equivalent industry experience.
• Regular customer site visits are required, travel for this position can be up to 50%.

Skill Descriptors

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• · Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Compensation & Benefits:

Competitive salary based on degree and professional industry working experience.

The Total Rewards package includes:

• Competitive remuneration package
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, inclusive culture that encourages you to make the most of your talents.

Additional Information

Foreign national applicants that require or will require sponsorship will not be considered. Full, unlimited Australian Working Rights required to apply.

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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