Documentation Officer

At Kubota Australia and New Zealand, we distribute high value, exceptional quality agriculture and construction machinery and equipment. We also offer leading solutions in commercial/consumer financing to enable and incent purchases.

In your new role as Documentation Officer, you will ensure effective and efficient generation of loan document generation to optimise customer satisfaction.

Key accountabilities include, but not limited to:

• Generate loan documentation
• Manage and control the Customer Service/Settlement inbox
• Prepare finance quotes according to program parameters
• Undertake a range of customer contact activity, including management of customer queries, issues and complaints including escalations and follow-ups
• May process settlements
• Undertake a range of activity to ensure legal compliance and behavioural, ethical and procedural compliance with Kubota policies, procedures and guidelines and relevant organisational policies and procedures
• Prepare a range of reporting, such as reporting on compliance activity for appropriate authorities (as required)
• Undertake a range of general administration tasks (as directed)
• Undertake other duties within the limits of knowledge, skills and experience (as directed)

To excel in this role, your resume will include:

• Demonstrate an excellent applied understanding of lending processes
• Strong knowledge and understanding of Australian and New Zealand legislative and regulatory requirements including AML/CTF Act, Privacy Act, and National Credit Code
• Ability to develop and maintain positive and productive professional relationships, including with customers
• Highly developed organisational skills evidenced by a track history of meeting agreed deadlines and standard through effective coordination of workflow and prioritisation of work
• Strong attention to detail and focus on accuracy/quality
• Well developed interpersonal skills and proven communication (verbal and written) and negotiation skills
• Well developed conceptual and problem-solving capability
• Demonstrated ability to work in a dynamic, fast paced and busy team environment
• Proven ability to monitor and ensure compliance with relevant regulatory requirements

IMPORTANT TO NOTE:

Kubota have a zero tolerance approach to alcohol and illicit drugs on all our sites. A pre-employment medical assessment and criminal records check are required as part of out selection process

This opportunity is open to application from Australian citizens/residents or those with permanent work rights (without restriction) for Australia only

Applicants with diverse background are strongly encourage to apply

Application is not available through recruitment agencies, agents will not be responded to