Donor Services Manager

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer numerous benefits to our staff and truly value the contribution of each individual employee

We are currently hiring a Donor Services Manager to join our team. This is a crucial role that offers a significant opportunity to make a lasting impact. In this position, you will have full operational oversight of the donor services program and team on a national scale.

Our intent is to be the best provider of donor services for patients in Australia.

Reporting directly to the COO, your primary responsibilities will include:

• Lead the delivery of donor treatment cycles for patients with a focus on achieving optimal outcomes and best-in-class patient hospitality
• Manage and grow the Genea Sperm Bank, our in-house sperm bank
• Manage and grow our relationships with international donor banks
• Manage the donor team at Genea
• Maintain regulatory compliance related to the use of donor gametes for all jurisdictions in which we operate

We are looking for a seasoned professional to fill this role, someone with management experience in Donor Services within the Fertility sector, or an adjacent part of the fertility services industry. The ideal candidate will possess a comprehensive understanding of the processes and regulations governing donor services across Australia and will be equipped to enhance Genea's Donor Services for both the organisation and our patients. This position involves collaboration across our entire clinic network, so exceptional stakeholder management skills are essential. You should be adept at engaging with the leadership team and driving meaningful change while fostering strong staff engagement.

And what's in it for you?

Our staff tell us it is the people they work with that makes them stay. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support and access to employee EAP support

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team ([email protected]) if we can help with any reasonable adjustments to enable you to participate in the job application process