Job Description - DTS Tester

Key
Requirements:

•           
Proven experience in Contact Center testing environments.

•           
Hands-on experience with Cyara for automated and end-to-end testing.

•           
Experience testing IVR, call flows, routing, reporting, and agent desktop
applications.

•           
Strong understanding of Contact Center platforms

•           
Ability to create test cases, execute test scenarios, and manage defect
tracking.

•           
Experience with UAT, SIT, and regression testing.

•           
Strong communication and stakeholder management skills.

 



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