Duty Manager

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 18 versatile meeting spaces, Coco’s Kitchen and Bar, as well as in-room dining services. We're now looking for for a seasoned and dedicated Duty Manager to lead our exceptional front office team and ensure the smooth daily operation of our renowned hotel. Your leadership will be key in delivering outstanding service and ensuring a seamless experience for our guests.

Delivering a 5-star experience every step of the way

In this role, you'll be a key leader in ensuring the smooth daily operations of the hotel, while training and supporting your team to consistently deliver exceptional service. You will foster a positive work environment that encourages open communication and collaboration across departments.

Responsibilities:

• Lead and motivate the front office team to uphold high service standards for all guests.
• Train and support team members, ensuring they are equipped to excel in their roles.
• Address guest inquiries and feedback, prioritizing effective resolution and satisfaction.
• Promote efficient communication and collaboration between departments.
• Foster a workplace culture focused on health, safety, and Accor’s values.
• Support the recruitment, training, and development of the Front Office Team.

If you're driven by operational success and creating memorable guest experiences, we want you on our team!

We are looking for leaders who are passionate about growth and development, and who are committed to making a meaningful impact within our team. If you're driven to elevate the guest experience and contribute to the success of a premier 5-star hotel, we want to hear from you.

• Proven leadership experience in a resort or hotel
• Excellent interpersonal skills, with the ability to engage effectively with guests and team members
• Confident and articulate communicator, skilled in negotiation and relationship building
• Adaptable and responsive to change, with a flexible approach to challenges
• Availability to work a rotating roster, including weekends, holidays, and evenings.

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Immediate access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.