Duty Manager

The Commercial Hotel is the premier newly refurbished multi-faceted venue in Parramatta.  It is set over three floors and includes a Sports bar, a thriving bistro operation, a Verandah mezzanine, two Beer Gardens,  Event facilities as well as Gaming and TAB operations. Whether you are seeking a chilled summer cocktail in the Beer Garden whilst listening to local acoustic acts,  or grabbing an after-work schooner in the Sports Bar or bite to eat in the bistro, this is the venue to be a part of. 

Our Group is a family-owned business with great development opportunities for the right candidate across our hotels!

We are searching for a full-time Hotel Duty Manager with knowledge in venue operations, gaming, food, beverage, and people management. The role is suited to someone who has a passion for hospitality and can demonstrate how to lead the team and be an integral part of taking it to the next level. 

This is a full-time salaried position that includes days, nights, public holidays, and weekend work. A healthy work/life balance is encouraged.

The Role
As a Duty Manager your key focuses will include:

• Leading a medium sized team and ensuring they are consistently delivering a quality customer experience
• Setting the example for your team and driving a strong positive culture
• Maintaining cost controls as well as working with the team on sales-driving initiatives
• Overseeing all bar, gaming, event and food service whilst on shift.

Successful candidates will possess:

• A strong focus on maintaining and driving service standards whilst increasing growth and return visitation to the venue
• Ability to work in a fast-paced environment and have a hands-on management style 
• A customer focus, always aiming to provide exceptional customer service
• A solid background in all facets of hotel operations, including gaming, F&B, functions & cellar areas
• The ability to work unsupervised and as part of a team
• Great attention to detail
• Excellent personal presentation and communication skills
• Strong cash handling skills
• A desire to become a valued member of our family business and move forward in your career with future opportunities advertised internally first