Duty Manager - Gallopers Sports Club - Energetic Workplace

The Brisbane Racing Club (BRC) is not only the leading metropolitan race club in Queensland we also offer a variety of food, beverage and entertainment at our Gallopers Sports Club located in Ascot.

The Duty Manager is responsible for creating a professional impression for the Sports Club by working with the Operations Manager to efficiently manage the Club’s resources on a day-to-day basis. 

A full-time permanent opportunity exists for the right candidate to join an established team of professionals. Reporting direct to the Club Manager, you will be responsible for assisting in leading the team culture, customer experience and the compliant operation of the club.

A few of your responsibilities will include:

• Handle customer concerns and complements in accordance to company policy and procedure.
• Supervising a team across multiple departments
• Maintain a multi-skill and working knowledge of the whole club.
• Assist with staff rostering as requested.
• Supervise cash handling activities within all departments
• Reading and counting money in cash registers and lock floats away.
• Work alongside line staff in areas where additional staff are required (i.e. lunch and rest breaks etc). This requires having a working knowledge of all operational areas within the Club.
• Ensure the club is clean and ready for daily operations at all times.
• Assisting with dealing with sales representatives.
• Administrative tasks as required

What we are looking for:

• Proven success in a hospitality management role, with at least 12 months experience
• Ability to work a rotating roster across all days, nights, weekends and public holidays
• Current RSA, RSG, RMLV Certificates and Approved Managers licence
• Ability to engage with the community and drive exceptional customer experiences
• Reliable and excellent personal presentation
• Enthusiastic with a genuine passion for the industry, its patrons and the people that work within it

About you:

Your drive to deliver a consistent high level of customer experience will be the key within this role. All whilst leading the team to success through a hands-on approach teaching new skills and expectations to the staff, to help build a strong hospitality team with a focus on delivering exceptional service towards our customers is a MUST.

Our Culture

As part of BRC, our ambition is to be an innovative industry leader with a self-sustaining ethos to protect and secure the future of racing. We actively align with our core values Professional, Community, Safety and Wellbeing, Challenge and Innovation, Pride, and Responsibility.

Our Benefits

• Service Anniversary recognition – ‘Legends Day Off’
• Food & Beverage discounts at all our Clubs
• Membership discounts and Tickets for Race Days and Hospitality
• Access to a reward program with Reward Gateway
• Learning and Development opportunities based on your individual role
• Free onsite parking

If you feel that you possess the required skills and experience for this position, have a passion for the industry apply now!