Duty Manager - Hiring Immediately

At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home. Join us as a Duty Manager and get inspired by engaging with like-minded guests who appreciate our approachable, multidimensional team.   

Position Summary: 

• Manage day-to-day operations and ensure the quality and standards of the hotel are met 
• Assist guests arriving and departing the hotel through the check in and departure process 
• Provide quality of service showcasing your eco-minded philosophy with the use of sustainable products. 
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties 
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail  
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations 
• Build and strengthen relationships with existing and new customers to enable future bookings 
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. 

About You: 

• Experience with OPERA property management system or similar 
• Relevant experience in a similar managerial role 
• Working rights in Australia 
• Enthusiastic to escalate your career 
• Self-motivated, driven and energized in a fast-paced environment 
• Armed with smart solutions and a can-do attitude 

Our Benefits:  

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend  
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Element Hotel is part of Marriott International's Longer Stays portfolio, which has committed to putting people first for 90+ years. Apply now!