Dynamics 365 Customer

Technical
Lead – Dynamics 365 Customer Insights Journeys & Power Pages

Roles and
Responsibilities

• Lead the design and
  implementation of solutions using Dynamics 365 Customer Insights –
  Journeys (Real -time Marketing) and Power Pages (Power Portal).
  
• Architect scalable and secure
  customer engagement solutions, including customer journeys,
  segmentation, email marketing, and event management.
  
• Design and develop Power
  Pages portals with custom UI, authentication, and role -based access.
  
• Provide technical
  leadership and mentorship to development teams; enforce coding
  standards and best practices.
  
• Translate business
  requirements into technical design documents and scalable
  architectures.
  
• Configure and customize:
  
• Customer Insights Journeys
  (segments, triggers, journeys, forms, emails)
  
• Power Pages (Liquid
  templates, web roles, content, site settings)
  
• Develop custom solutions
  using:
  
• Plugins, workflows,
  JavaScript
  
• Power Platform (Power
  Automate, Power Apps)
  
• Integrate Dynamics 365 with external
  systems and third -party applications using APIs, Azure services, or
  middleware.
  
• Implement security models,
  including authentication (Azure AD B2C, external identity providers) and
  authorization.
  
• Drive CI/CD
  implementation, environment management, and deployment strategies
  using Azure DevOps.
  
• Conduct technical
  reviews, code reviews, and solution validations.
  
• Collaborate with
  stakeholders, business analysts, and architects to ensure successful
  delivery.
  
• Ensure compliance with data
  privacy, governance, and performance standards.
  

Essential
Skills

• Strong hands -on experience
  in:
  
• Dynamics 365 Customer
  Insights – Journeys (Real -time Marketing)
  
• Power Pages (Power Portal)
  development
  
• Expertise in Microsoft
  Dataverse and data modeling.
  
• Proficiency in:
  
• C#, .NET, JavaScript
  
• HTML, CSS, Bootstrap
  
• Liquid templating
  
• Experience with Power
  Platform tools (Power Apps, Power Automate).
  
• Strong integration
  experience using REST APIs, Azure Functions, Logic Apps.
  
• Knowledge of security
  frameworks, authentication (OAuth, Azure AD B2C), and role -based
  access.
  
• Experience in solution
  design, architecture, and technical leadership.
  
• Familiarity with DevOps
  practices, CI/CD pipelines, and environment management.
  
• Strong problem -solving,
  analytical, and debugging skills.
  
• Excellent communication and
  stakeholder management abilities.
  

Preferred
Skills

• Microsoft certifications
  such as:
  
• PL -200, PL -400, PL -600
  
• MB -260 (Customer Data
  Platform Specialty)
  
• Experience with Customer
  Data Platforms (CDP) and customer data unification.
  
• Exposure to AI -driven
  personalization and customer analytics.
  
• Knowledge of event
  management modules in Customer Insights Journeys.
  
• Experience with Azure
  Integration Services (Service Bus, API Management).
  
• Familiarity with front -end
  frameworks and UX best practices.
  
• Experience working in Agile/Scrum
  environments.
  
• Domain experience in
  industries like Retail, BFSI, Healthcare, or Telecom.