EComm Customer Service Representative

Do you have a passion for beauty products and a knack for exceptional customer service?

14th June, 2024

Are you ready to join the e.l.f.ing dream team? Do you have a passion for beauty products and a knack for exceptional customer service? If so, we want to hear from you!


We're seeking a passionate and detail-oriented Ecommerce Customer Service Representative to join our growing team. In this role, you'll be the face of our brand, providing exceptional service to our beauty-loving customers across all channels.


About the Role:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Resolve customer concerns related to orders, products, and returns with a positive and solution-oriented approach.
• Leverage your expertise in beauty products to offer personalized recommendations and advice.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain accurate customer records in our CRM system.
• Contribute to a positive and collaborative team environment.

14th June, 2024

Are you ready to join the e.l.f.ing dream team? Do you have a passion for beauty products and a knack for exceptional customer service? If so, we want to hear from you!


We're seeking a passionate and detail-oriented Ecommerce Customer Service Representative to join our growing team. In this role, you'll be the face of our brand, providing exceptional service to our beauty-loving customers across all channels.


About the Role:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Resolve customer concerns related to orders, products, and returns with a positive and solution-oriented approach.
• Leverage your expertise in beauty products to offer personalized recommendations and advice.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain accurate customer records in our CRM system.
• Contribute to a positive and collaborative team environment.

You're a Perfect Fit If You Have:

• A genuine passion for beauty products, but more importantly a and a strong understanding of our brand.
• Prior experience in Ecommerce customer service, ideally within the beauty industry.
• Excellent written and verbal communication skills, with a friendly and professional telephone manner.
• The ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving and decision-making skills, with a focus on exceeding customer expectations.
• Experience with CRM and ticketing systems.
• Familiarity with Ecommerce platforms and order workflows.
• A keen eye for detail and a commitment to accuracy.
• Flexible availability, including weekends and holidays during peak trading periods.

We Offer:

• The opportunity to work in a fast-paced and dynamic environment, surrounded by beauty enthusiasts.
• A chance to make a real difference in the customer experience.
• Competitive salary and benefits package.
• The chance to learn and grow within a supportive and collaborative team.

Ready to join our e.l.f.ing team? We can't wait to hear from you! About Independent Pharmacies of Australia: 

IPA - formerly, The Platform Alliance Group - is one of Australia’s largest pharmacy networks. With over 20 years of experience, we focus on creating healthy communities and supporting our members. With our combined experience and expertise, we are positioned to build the strongest independent pharmacy network in Australia. With a diverse suite of brands and offers to support independent pharmacies, IPA will continue to evolve the customer-centric retail focus of each group to build brand strategies that improve consumer, member, and supplier partner outcomes. 

 
At IPA, we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive to create an equal employment environment where everyone from any background can be themselves.  Apply For Job
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