E-Commerce Project Manager

Hi, we're Tryzens! We're an international digital commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

We are  People First and believe that empowered happy people achieve more. We're  Customer-Centric  and our customers’ growth is our success. We believe that  Collaboration and Innovation drive the greatest results and  Integrity, Trust & Transparency build lasting relationships. We started in London, but have expanded to have operations in Melbourne, Sydney, Sofia, and Trivandrum with 200+ team members serving 45+ international brands.

We are looking for a highly skilled and experienced Project Manager who will be responsible for leading and delivering cutting-edge e-commerce solutions for our diverse clients within the retail sector. Your expertise will be key in defining project scopes, ensuring that all projects are delivered in a timely and cost-effective manner, while upholding the highest quality standards.

As a Project Manager, you will play a crucial role in resource management, ensuring that the right people are assigned to the right tasks and that workloads are balanced effectively. Additionally, you will be responsible for building and maintaining strong relationships with key stakeholders, including clients, vendors, and internal teams, fostering collaboration and ensuring a smooth project workflow.

Exceptional communication skills are a must for this role, as you will be the main point of contact for clients at all levels within the organisation. You should be able to effectively communicate project updates, address any concerns or queries, and provide strategic guidance to ensure client satisfaction throughout the project duration.

This role will involve leading high-profile projects that typically span from 6 months to 1 year and have budgets surpassing $2 million. Therefore, prior experience in successfully managing similar projects is essential. Your experience in overseeing complex projects with multiple stakeholders will be invaluable in ensuring the success of our projects and meeting the expectations of our clients.

Responsibilities include:

• Effectively manage all aspects of the project, including project plan, schedule, resources, task assignments, scope, budget, and risks.
• Collaborate with business sponsors, peers, and other stakeholders to develop and evaluate project proposals.
• Establish project objectives.
• Initiate project initiatives.
• Lead project planning activities and define project scope.
• Address staffing requirements, if necessary.
• Create project schedules and identify risks and issues.
• Create contingency plans.
• Facilitate the project kick-off with project team members and relevant stakeholders.
• Provide project stakeholders with regular updates on schedule, budget, and delivery progress.
• Facilitate project meetings to report status, resolve issues, and gather feedback.
• Promote open communication within the team regarding project planning and execution.
• Maintain project management deliverables.

• Demonstrated history of successfully implementing end-to-end system solutions, with a focus on eCommerce platforms such as Salesforce Commerce Cloud, Magento, and Hybris
• Client-facing experience, or a proven ability and attitude to thrive in a client-facing role
• Experience managing large-scale projects throughout the entire SDLC, with a budget of $2m or more
• Previous experience in the retail industry would be highly advantageous
• Proficiency in both Waterfall and Agile methodologies
• Certification in Scrum or Prince 2
• Familiarity with at least one eCommerce platform such as Magento, Hybris, Salesforce Commerce Cloud, or Shopify+
• Experience utilising collaboration and project management tools like Jira, Confluence, smart-sheets, and the MS Suite

• Flexible working hours.
• Option to work in a hybrid manner - either from home or in our offices.
• Access to training and development opportunities.
• Team-building social events.
• 2 charity/volunteer days each year.
• 25 days of annual leave per employment year.
• A day off for your birthday.
• Enhanced parental leave policy.
• Discounts for clients.
• End-of-year and Christmas parties annually.

More info about Tryzens here: 

We are committed to fostering an inclusive atmosphere where our employees are empowered, and diversity is celebrated. At Tryzens, we are an equal opportunity employer and consider all applicants without discrimination based on gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, or maternity.