E-commerce Specialist

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

An exciting role has become available for an E-commerce Specialist to join the White Fox family based at our stunning office in Rosebery.

Think this could be you? Apply below!

Key Responsibilities

• Working alongside the e-commerce team members, you will be assisting with maintenance & operations of all of the White Fox Stores (AU, UK & USA) 
• You will manage & assist on all onsite content including but not limited to; product descriptions, product tagging, up sells & cross sells, the planning of website banners, merchandising of the search & collections, updating the information pages & checkout
• Ensure product launches are on time & work alongside the product planning team to ensure new arrivals & restocks are displayed online correctly
• Develop great relationships cross functionally, including Buying, Merchandising and Marketing, to deliver a strong trading plan
• Assist with testing & deployment of new developments & platforms, working closely with our development team
• You will assist with the launch of onsite promotions ensuring the launch is a success, including discount code creation, onsite messaging, banner changes & merchandising of the site, and monitoring when live
• Ensure the sites/collections are aligned with SEO best practices
• You will assist with full site audits, ensuring all customer flows & conversion paths are working perfectly with no errors
• Assist with weekly reporting & have a strong understanding of the trading performance of each site using web analytics tools to monitor performance of all the key metrics
• Help develop the roadmap & make recommendations for change and feed this back to other managers and Head of Digital 
• Monitor & assist with any operational issues of the websites
• Drive and optimise customer journey across multiple regions – using data to identify trends and customer behaviour patterns to increase traffic, conversion and AOV
• You will conduct regular competitor activity reviews across both retail stores and online to understand the market place and environment
• You will review onsite search behaviour to gain an understanding of keyword queries and manipulate the products within the search pages to drive conversion
• You will have a strong understanding of our processes & workflows from front end to back end, across all systems & platforms
• Support all launches, promotions, and development on the White Fox App to drive conversion rates

• Relevant qualification & minimum 4 years experience in a similar role
• Experience with Shopify Plus most desirable 
• Experience with merchandising tools
• HTML, CSS and basic coding technical skills
• Knowledge of SEO & website optimisation
• Knowledge of buying, merchandising and range planning processes
• Strong planning, project management, problem solving and organisational skills

• Stunning office based in Rosebery 
• Fun and supportive team culture 
• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Full Access to our in office White Fox Active Gym
• Working with one of Australia's fastest growing fashion companies