EL1 Technical Assurance - CIO Branch

Approach Consulting is proud to be partnering with one of Australia’s leading intelligence agencies at the forefront of tackling serious and organised crime impacting Australia.

You will join the CIO Branch which is responsible for the provision and support of the ACIC’s critical infrastructure such as data centres, networks, service desk, desktop, video, cyber security and enterprise architecture.

About the role
The Assistant Director Technical Assurance is responsible for day-to-day oversight and assurance functions over the ACIC’s Infrastructure Operations remit, including Projects. This includes providing leadership and guidance to ensure supported systems maintain a high level of availability, performance, and security. You will work closely with the Director of Infrastructure Operations, providing specialist advice in the provision and operation of complex infrastructure and platforms.
Key responsibilities:

• Development of work plans and monitoring workflows to meet objectives and timeframes
• Oversee the day-to-day operation and performance of the Technical Assurance team and prioritisation of workloads
• Ensure availability, performance and capacity requirements are met for ACIC ICT, including incident management, problem resolution, and future planning requirements
• Provide technical expertise and compliance around procured services in the ACIC environment in accordance with relevant procurement guidelines.
• Apply technical leadership to ensure the ACIC’s Infrastructure environments remain secure in accordance with relevant Commonwealth and Agency security policy.
• Manage the technical requirements of the business including development of service improvement plans and participation/facilitation of technical subject matter expertise into Divisional projects.
• Ensure that operational procedures and working practices are fit for purpose and current.
• Ensure all Infrastructure changes are aligned with agreed ACIC architecture and ACIC operational frameworks.
• Manage and maintain contract services and associated vendor relationships that underpin the provision of ACIC’s ICT Infrastructure services.
• Promote the ACIC’s business objectives through key strategic relationships with a range of internal and external stakeholders.
• Ensure planning is in place to provide accurate financial forecasting for budgets.
• Lead a blended workforce of APS and contractor employees in accordance with APS values and ACIC procurement requirements.
• Other duties as directed.

Our ideal candidate
To be successful in this role, you will demonstrate the following experience, skills and attributes:

• Demonstrated understanding of or experience in the administration of complex enterprise infrastructure technologies such as VMWare, CISCO, NetApp, HPE, Palo Alto, FortiGate, Oracle Exadata, etc.
• Demonstrated experience leading a high performing team of technical specialists.
• Strong stakeholder engagement skills with the ability to translate complex technical jargon into business terms that can be understood by a wide variety of stakeholders.
• Demonstrated experience operating within mature ITIL-based framework.

Our offer
We offer you the opportunity to work as part of a highly professional intelligence agency. We value your contribution to our workforce and offer numerous benefits:

• Challenging and interesting work which makes an impact
• A competitive salary with embedded salary progression
• Generous employer superannuation contributions of 15.4 per cent
• A variety of leave options, including four weeks annual leave and additional paid Christmas stand down period
• Annual employee wellbeing reimbursements
• Comprehensive training and development opportunities
• Flexible working hours/arrangements to assist you to maintain your work-life balance, including access to home-based work for some roles
• Access to study assistance including financial support and study leave
• Six diversity and inclusion networks

How to apply
For a confidential discussion, please contact Michael on 0421 471 640.
Applications must be submitted to [email protected]. Your application will need to include:

• a short response or pitch of no more than 800 words outlining your skills, knowledge and experience relevant to this role.
• your resume or Curriculum Vitae.
• details of 2 referees (one being your current supervisor).

Your response or pitch is an opportunity to tell us why you are the right candidate for the role, why you want to work for us, and what you would contribute to the agency. When preparing your response, consider the job specific requirements outlined in the ‘About the role’ and ‘Our ideal candidate’ section of this ad, as well as the ACIC Capability Framework.