End User Computing Analyst - Melbourne

The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.

We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

MedHealth is part of the ExamWorks global network which includes Australia, the United States of America, Canada and the United Kingdom, delivering over 2 million medical opinion and case management services annually.

This role may be based in our Sydney office or Melbourne office.

We are not accepting applications from outside of Australia or from recruitment agencies.

The End User Computing Analyst at MedHealth is a crucial role responsible for managing and supporting all endpoints for MedHealth. This role is key to ensuring all end point technology is working efficiently, securely, and in line with business needs delivering a seamless user experience. 

You will be responsible for the following activities:

• Manage the lifecycle of end user devices, including upgrades, patches, and replacements. 

• Create and maintain device images for quick deployment to devices and systems.   

• Ensure operating systems are properly deployed, updated, and secure. 

• Install, update, and manage business-critical software applications. 

• Provide escalation and troubleshooting for issues with operating systems, hardware, and software applications. 

• Ensure all endpoint devices meet MedHealth standards and comply with regulations. 

• Effectively track and monitor the health of end user devices, applications, and overall performance 

To be considered for the position you will be a customer focused experienced End User Computing Analyst with the following experience and attributes:

• Minimum 2 years' experience within a similar capacity

• Working knowledge of Operating Systems and Hardware 

• Experience using Intune for MAM and MDM  

• In depth experience using Autopilot to configure devices 

• Experience with software deployment and patching 

• Scripting or automation skills such as PowerShell 

• Strong technical troubleshooting skills 

• Understanding of third party patching applications i.e Patch My PC 

• Familiarity and understanding of networking and security principles 

• Working knowledge of Group policy including application whitelisting 

• Excellent organisational and communication skills 

• Experience with management portals such as Knox, HP Connect, Teamviewer Console 

• Experience using a ticketing system such as Fresh Service for Incidents, Requests and Change Management 

This role may be based in our Sydney office or Melbourne office.

We are not accepting applications from outside of Australia or from recruitment agencies.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.