End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)

Requirements

Provide end-user level IT support services at the Customer Offices (Adelaide, Perth & Brisbane).

The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead.

· Desktop and laptop support

· Software installation and configuration

· Remote support tools (e.g., TeamViewer, Remote Desktop, etc.)

· Basic network troubleshooting

· Active Directory (user account management, permissions)

· Device imaging and deployment tools (desirable)

· Strong troubleshooting and problem-solving skills

· Excellent communication and interpersonal skills

· Customer-focused approach with a service-oriented mindset

· Ability to prioritize tasks and manage multiple requests effectively

· Attention to detail and commitment to quality

· Ability to work independently under supervision

· Team collaboration and coordination skills, Adaptability in a dynamic IT environment

· Handle and resolve end-user issues in a timely and professional manner

· Provide end-user services including troubleshooting, guidance, and technical assistance

· Deliver onsite break/fix support for hardware and software issues

· Coordinate with and escalate hardware-related issues to third-party service providers

· Provide remote support to users as required

· Diagnose and resolve laptop and desktop-related issues

· Deploy and install software on user workstations

· Deliver desk side (in-person) support to end users

· Install, configure, and maintain customer-owned end-user devices and software

· Maintain accurate records of incidents, service requests, and resolutions

· Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards

· Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable

· 2–4 years of experience in an EUC, desktop support, or IT support role

· Experience providing onsite and remote technical support

· Hands-on experience with:

o Windows operating systems (Windows 10/11)

o Microsoft Office / Microsoft 365 applications

o Hardware troubleshooting (laptops, desktops, peripherals)

· Experience with software deployment and endpoint configuration

· Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers