Engagement and Advocacy Lead

Drive Meaningful Consumer Engagement Across Aged Care
Redfern, Sydney | Full-Time Hybrid | 2 Days per Week in Office | National Aged Care Provider

The Salvation Army Aged Care is seeking an experienced and passionate Engagement and Advocacy Lead to drive resident, client and representative engagement across our Residential Aged Care, Home Care and Retirement Living services nationally.

This is a newly created and highly influential role offering the opportunity to shape and lead a national engagement framework that ensures consumer voices directly influence service quality, governance, advocacy outcomes and continuous improvement initiatives across the organisation.

About the Role

Reporting to the Manager, Feedback, Engagement and Advocacy, you will lead engagement and advocacy initiatives nationally, building strong relationships with residents, clients, families, operational leaders and external stakeholders.

You will play a key role in strengthening consumer participation, supporting advocacy pathways, and ensuring engagement practices align with aged care standards, reform priorities and regulatory obligations.

Key responsibilities include:

• Leading national engagement frameworks, standards and engagement activities across Residential Aged Care, Home Care and Retirement Living services
• Facilitating resident, client and representative engagement forums to ensure meaningful consumer participation and advocacy outcomes
• Analysing engagement insights, trends and participation data to identify improvement opportunities and support organisational decision-making
• Preparing engagement reports, recommendations and governance insights for senior leadership and operational forums
• Supporting advocacy pathways and ensuring consumer feedback informs service delivery, governance and decision-making
• Partnering with leaders across the organisation to strengthen engagement capability, consumer-centred practices and organisational culture
• Acting as a key contact point for engagement and advocacy matters with external stakeholders, including regulatory bodies, advocacy groups and community stakeholders
• Driving continuous improvement initiatives aligned with aged care standards and organisational priorities
• Supporting engagement strategies that strengthen transparency, trust and consumer confidence across services nationally

This role is based in Redfern, Sydney, with hybrid working arrangements available. National travel across services will be required approximately every 6–8 weeks, particularly within the first 12 months, to support relationship building, engagement activities and consumer outcomes across sites.

About You

You are an engaging and relationship-focused professional who is passionate about consumer voice and improving the experience of older Australians. You thrive in collaborative environments and are passionate about person-centred care.

To be successful, you will bring:

• Experience in engagement, advocacy, consumer relations or stakeholder management within aged care or health
• Strong understanding of aged care standards, consumer engagement and regulatory requirements
• Experience working within aged care environments, with exposure to residents, clients and representatives
• Excellent communication, facilitation and reporting skills
• Strong facilitation, stakeholder engagement and change management capability
• Strong analytical and problem-solving capability
• The ability to build trusted relationships across diverse stakeholder groups
• A collaborative approach aligned with The Salvation Army mission and values

Why Join Us?

At The Salvation Army Aged Care, you’ll be part of something bigger. We’re a Christian movement dedicated to caring for people and building healthy, inclusive communities.

What we offer:

• Generous not-for-profit salary packaging ($15,900 tax-free + $2,650 meals/ entertainment)
• Hybrid and flexible working arrangements
• Access to Fitness Passport and other wellness initiatives
• Career development pathways across a national aged care network
• A supportive, mission-led team environment
• Exclusive discounts and rewards across lifestyle and retail providers
• Access to Employee Assistance Program and leadership coaching
• Free onsite parking at our Redfern office

Ready to Make an Impact?

This is a unique opportunity to help shape national engagement and advocacy strategy during a significant period of aged care reform, ensuring the voices of older Australians remain central to service delivery, governance and organisational improvement.

If you’re ready to elevate the voice of older Australians and lead systemic change, we’d love to hear from you.

Click ‘Apply’ to submit your application. Shortlisting will commence immediately. Please note that appointment to this role is subject to a National Police Check, and NDIS Worker Clearance.

Make a difference with The Salvation Army Aged Care. Apply today!

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration