Entry Level Support Engineer

Kickstart your IT career with us and gain hands-on experience, work alongside experienced professionals, and build a solid foundation in tech support while making a real impact from day one!

What is the role? 

38 hour working week (Mon - Thu 8hrs & Fri 6 hours)

Based on-site in Palmerston North and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which requires strong attention to detail. 

• Must be a NZ Citizen or hold permanent residency


• Must have a NZ Driver's License (Full or Restricted)

Responsibilities:

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)


• Diagnose and troubleshoot technical issues reported by clients.


• Document and track client issues using a ticketing system. 


• Escalate unresolved issues to appropriate teams and follow up until resolution.


• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

          Please note that this is a general description. 

Desirable: 

Practical technical knowledge in supporting and implementing: 

• Apple/MacOS/iOS


• Windows 11


• Windows Server 2022


• Azure Active Directory  


• Firewalls (FortiGate)


• Switching (Ruckus, HP, Allied Telesis)


• Wireless (Ruckus, Aruba/HP, Aerohive)


• Printers/Copiers

 What we offer       

• A friendly team environment with a strong technical support network. 


• Opportunity to work with the IT industry's latest technologies.


• Internal career growth for high performers and IT super-stars.


• An opportunity to earn while you learn.