EOI Administration Assistant

Administration Assistant

Make a real impact on how RACQ plans and builds its future workforce.
As the Administration Assistant, you will lead what they own and influence who they work with during a period of significant transformation.
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role
As a Customer Service Advisor, you’ll be the first point of contact for our members, ensuring their automotive service needs are met with professionalism and care. You’ll coordinate service appointments, manage quotes and invoices, and liaise between customers and technicians to keep everything running smoothly.

• Welcome customers and assess their automotive service needs.
• Explain service options, repairs, tyres, and parts availability clearly.
• Prepare accurate quotes and invoices.
• Schedule service appointments and manage workflow.
• Source parts and maintain inventory records.
• Ensure compliance with RACQ safety and operational standards.

About you
You’re a confident communicator with a genuine passion for helping people and solving problems. You thrive in a fast-paced environment, have strong organisational skills, and can explain technical information in a way that’s easy for customers to understand. Your knowledge of cars, tyres, and automotive services will set you apart;

• Strong knowledge of automotive services, tyres, and parts.
• Previous experience in customer service advisor role (1–3 years preferred).
• Excellent communication skills and ability to explain technical details simply.
• Organised, detail-oriented, and able to manage competing priorities.
• Proficiency in Microsoft Office and point-of-sale systems.
• Automotive industry experience highly regarded.

Why join RACQ? 
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https\://www.racq.com.au/about-us

Why you’ll love working at RACQ
At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.
   

  Explore all our employee benefits at https\://www.racq.com.au/about-us/careers/employee-benefits 
  
  Ready to apply to do good stuff daily?  
  Successful candidates will be asked to complete background checks to progress their application.
   

  
  Adjustments & Support
  We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http\://www.racq.com.au/about/careers/our-recruitment-process