EOI - Computer Systems Technician - State Wide ICT Service Delivery , Education

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Department:

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

Appointments in the public sector are merit-based and will be assessed by looking at what you have done previously—the knowledge, skills and experience you have built, your potential for development, and your personal qualities.

About the Role:

Responsibilities include:

• Assist with the identification and development, in consultation with the IT Support Manager, strategies for providing training and development in the use of systems and Information and Communication Technologies (ICTs) across the region.
• Assist with the monitoring and management of the delivery performance of ICT service providers.
• Participate in, and be a member of, a service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
• Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of technical support.
• Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
• Provide expert technical advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.

Other responsibilities (as required)

• Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

• Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards
• Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support
• Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies
• Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems
• Advise, communicate, apply and monitor the implementation of departmental information standards and policies
• Participate in service level and work practice reviews
• Maintain currency of technical proficiency and skills

Mandatory requirements : Possession of a relevant Diploma from a recognised tertiary institution or qualifications, which in the opinion of the Director-General, Department of Education, or delegate, is acceptable.

Please refer to the attached role description for any mandatory requirements for this position.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applicants need to be a current Queensland Government employee to be eligible to apply. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace.  Click here to find out more about our Inclusion and Diversity strategies. ( )