EUC Engineer Desktop Support

·       Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

·       Supporting complex real-time monitoring environments.

·       Part of end-to-end IT support team which also managed projects

·       Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC
Remedy, QuickBooks, MSProjets, Service Now

·       Java, JavaScript, HTML, CSS,
PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android

·       Nice to Have Skills:

·       Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users.

·       Incident handling (P1/P2 issues) and Proxy clustering and Slow
browsing issues, URL filtering (block/allow websites)

·       Coordinate with Customers’ vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement

·       Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device

·       Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers using proxy network

·       Loading/Reloading of PCs with Customer standard image for
deployment.

·       operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites

Detailed Job Description

·                  IT
professional with over 10 + years of hands-on expertise in infrastructure,
end-user support, and across enterprise environments with Install / Move /
Add / Changes and co-ordination with respective OEMs and/or Customer
facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters
/ Label Printers etc.

Onsite operational
support of voice end points (e.g., Physical hard phones on desk running over

·       Life cycle of Incidents associated with EUC equipment and EUC
software, and provide break/fix support, advice, and assistance to Authorized
Users.

·       Coordinate with Customers’ vendors for provision of end-user
support (e.g., Hardware Vendor technicians for warranty repair/replacement

·       Replace equipment and/or software in order to conduct a repair,
support the Authorized User by copying data, performing backups and restoring
data and backups to the replacement EUC device

·       Operational support for certified Network Printers / Scanners /
MFPs / Plotters / Label Printers / Tag Printers

·       Loading/Reloading of PCs with Customer standard image for
deployment.

·       End-to-end stewardship/ownership of Incidents escalated to
Customer’s support groups to incident resolution

·       Coordination with Customer’s support teams for execution of
maintenance, upgrades, enhancements, or changes

·       operational support for disaster recovery and BCP emergency
response activities in the event of emergency situations and annual testing
requirements at local sites