EUC Field Support

End User Computing (EUC) - Field Support Engineer Your new company
Join a large enterprise environment where you'll be the go-to onsite expert for all things end-user technology. You'll work closely with business users, IT teams, and vendors to keep devices, systems, and collaboration tools running smoothly.

Your new role
You'll provide hands-on, onsite EUC/desktop support across hardware, software, mobile devices, and meeting room tech. This is a practical, customer-facing role suited to someone who enjoys solving problems, working directly with users, and keeping technology moving.
Key responsibilities include:

• Troubleshooting laptops, desktops, mobile devices, printers, and peripherals
• Providing IMACD services (installs, moves, changes, de-installs)
• Supporting meeting room AV and collaboration equipment
• Handling incidents and service requests via ITSM tools (ServiceNow)
• Deploying and imaging systems (Windows/Mac), application installs
• Managing assets and coordinating with OEMs for repairs
• Updating knowledge articles, documenting fixes, and improving processes
• Working with other infrastructure teams to resolve escalations
• (Optional if relevant) Leading a small team of 4-5 EUC engineers

What you'll need to succeed

• 3+ years' experience in EUC/Desktop/Field Support
• Strong hands-on troubleshooting across Windows OS, devices, and peripherals
• Experience with Intune and/or SCCM for endpoint management
• Active Directory and Group Policy experience
• Exposure to ServiceNow or similar ITSM tools
• Ability to support iOS/Android devices
• Excellent customer service and communication skills
• Comfortable working onsite in a fast-paced enterprise environment

What you'll get in return

• Opportunity to work in a well-resourced enterprise team
• Stable contract with strong potential for extension
• Hands-on technical exposure across modern EUC tools and AV
• Supportive team culture and an environment that values quality service

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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