Experienced IT Technician - Level 1/2 - Remote & Onsite - Hiring Fast

About Us: Computerman, a leading Managed IT Service provider based in Cairns, QLD, is dedicated to securing, scaling, and supporting Small to Medium businesses' IT infrastructure and Cloud, with a strong emphasis on cyber security.

What We Offer:

• Secure, Scalable, and Reliable IT Support
• Tailored Cloud Migration and Support Services
• Targeted IT solutions for Small to Medium businesses

Perks:

• Relaxed work environment
• Flexible work-from-home options
• Stand-up desk and high-powered laptop
• Ongoing training for career development
• Opportunities for advancement
• Team social events
• Located in a tropical paradise

Role Description: Become a full-time Level 1 or 2 Information Technology Engineer, essential to our mission of delivering top-notch client support with quality, efficiency, and integrity.

For Level 1 (On-Site):

• Basic IT understanding and troubleshooting skills
• Customer-centric communication abilities
• Proficiency in following protocols and procedures
• Willingness to embrace new technologies

For Level 2 (Remote):

• Help desk or technical support background
• Advanced troubleshooting proficiency
• Familiarity with ticketing systems and ITIL best practices
• Capability to mentor Level 1 team members

We're Looking for Someone Who:

• Takes initiative 
• Exhibits a genuine passion for their work
• Demonstrates a proactive attitude towards growth & team work

Skills & Attributes:

Desired:

• Uni Certification
• Native English proficiency
• Valid driver's license
• Ability to handle feedback constructively
• Strong problem-solving and communication skills
• Advanced knowledge of MSP support tools
• Proficiency in Microsoft 365

Nice to Have:

• Familiarity with ticketing, RMM, and PSA software
• Technical service management experience
• IT certifications (Microsoft MCP, MCSA, MCSE, ITIL, ITSM, etc.)
• Previous MSP or IT support background

Responsibilities & Tasks:

• Customer Service
• Ticketing System & Monitoring
• Project Work
• Communication, Reporting & Risk Management

Ready to join our dynamic team? Apply now and embark on an exciting career journey with Computerman!