External Claims Adjuster

Job Description

Join Crawford as a Commercial Loss Adjuster in Perth and build your career with the world's largest publicly listed claims management organisation.

This role offers the opportunity to manage a diverse portfolio of commercial property claims while working within a supportive and collaborative team environment. You'll benefit from paid professional development, strong career pathways, and the chance to work on complex and varied claims.

Why Join Crawford?

• Competitive salary + annual incentive opportunity + car allowance
• Field-based role offering variety and autonomy
• Paid loss adjusting studies and professional development
• Work with a highly experienced and supportive national team
• Career progression within a global organisation operating in 70+ countries

About the Role

Based in Perth, you will manage commercial property claims from first notification through to settlement, working closely with policyholders, insurers, and service providers to deliver fair and efficient claim outcomes.

This role combines field-based investigations and office-based claim management, ensuring claims are managed in line with service standards, regulatory requirements, and client expectations.

Key Responsibilities

• Manage commercial property claims through the full claims lifecycle
• Conduct site inspections and investigations to assess losses
• Review policies, documentation, and evidence to determine coverage and liability
• Engage with policyholders, insurers, and service providers throughout the claims process
• Prepare clear reports and maintain compliance with SLAs, KPIs, and regulatory standards
• Negotiate and settle claims within delegated authority levels

About You

You will bring experience in commercial claims or loss adjusting and have a strong understanding of general insurance practices and regulations.

You are also:

• A strong communicator with excellent report writing skills
• Analytical with sound problem-solving and decision-making ability
• Customer-focused with an empathetic and professional approach
• Highly organised and able to manage competing priorities
• Comfortable working independently in a field-based role

Requirements

• Previous Loss Adjusting or Commercial Claims experience
• Current driver's licence
• Strong written and verbal communication skills
• Loss adjusting qualifications or relevant professional qualifications (preferred)

About Crawford

Crawford is the world's largest publicly listed claims management company, operating in more than 70 countries for over 80 years. We help restore and enhance lives, businesses, and communities affected by disasters and catastrophic events.

In Australia, Crawford provides services across the entire claims lifecycle, including loss adjusting, forensic accounting, cyber response, managed repair services, and building consultancy.

Diversity & Inclusion

Crawford is committed to creating an inclusive workplace where diverse perspectives are valued. We welcome applications from Aboriginal and Torres Strait Islander peoples and from candidates of all backgrounds.

Successful applicants will be required to complete a national police check and must hold Australian or New Zealand citizenship or permanent residency.

Interested?

Please submit your resume and a short cover letter outlining your suitability for the role.