Facilities Helpdesk Support Officer

Your new company

Exciting new opportunity for a help desk support officer to join a state government agency who works within the emergency services division. This role is based out of Bayswater and will be for a duration of 6 months minimum with the potential to be extended.

Your new role

In your new role as a facilities help desk support officer, you will be responsible for diagnosing, recording, and assigning issues relating to operational communications equipment.

The main responsibilities include:

• Responding to telephone and email queries as a first point of contact for internal and external stakeholders
• Prepare and provide regular reports on service requests, compliance and preventative maintenance activities, which may include research, sourcing and analysing information.
• Accurately log and record any issues to the help desk software and assign the issue through appropriate channel
• Ordering relevant equipment
• Raise purchase orders using SAP system
• Provide excellent customer service and maintain relationships with relevant vendors and service providers

What you'll need to succeed

To be successful in this role, you will:

• Have demonstrated experience in a similar role
• ITIL Foundation certificate (desirable)
• Experience using ticketing system (desirable)
• Knowledge of Microsoft Office and SAP
• Excellent customer service skills
• Attention to detail is key.
• Ability to determine the urgency of issues and prioritise
• Fully vaccinated against COVID-19

What you'll get in return

In return for this role, you will receive:

• 6-month minimum role
• Immediate start
• Work with a variety of personnel each day
• Competitive hourly rate - $42 per hour + super
• Access to a rostered day off
• Potential for permanent role
• Rewarding work in the service of the Victorian Community

What you need to do now

If you are interested in this role, please email me your application to [email protected] or call 0396049622