Facilities Services Manager

Are you an experienced facilities leader passionate about creating safe, sustainable and high‑quality homes for vulnerable communities? The Salvation Army Housing team is seeking a motivated Facilities Services Manager to play a pivotal role in maintaining and improving our national housing portfolio. This is a rewarding opportunity to contribute to an organisation committed to transforming lives and strengthening communities.

About the Role

As the Facilities Services Manager, you will lead the delivery of asset compliance, building maintenance and facilities operations across our housing portfolio. You’ll drive best practice approaches to maintenance planning, contractor management and asset performance, ensuring our homes are safe, well maintained and aligned to organisational standards.

The role is permanent, full time, based in Blackburn.

In this role, you will:

• Lead and coordinate maintenance staff and contractors across a diverse residential portfolio.
• Oversee maintenance scheduling, compliance activity and preventative programs.
• Interpret legislation, regulatory requirements and organisational strategy into practical operational processes.
• Manage contractor procurement, performance and vendor relationships.
• Provide expert advice on building, maintenance and compliance matters.
• Monitor performance data, identify improvement opportunities and support long-term asset planning.
• Build strong internal and external stakeholder relationships, including housing teams, suppliers, government bodies and community partners.
• Support, coach and develop the Facilities Services Officers to foster a collaborative, high-performing team environment.

About You

You are an experienced facilities and building professional with a passion for social purpose work and improving housing outcomes for the community.

Key capabilities:

• 3+ years’ experience in a similar facilities or asset management role, ideally with residential or community housing portfolios.
• Strong knowledge of property compliance, contractor management and the Residential Tenancies Act.
• Demonstrated ability to manage maintenance systems, analyse data and make informed operational decisions.
• Experience leading staff, contractors and suppliers to deliver quality outcomes.
• Capability to scope, schedule and monitor maintenance programs, including preventative and corrective works.
• Excellent stakeholder engagement and communication skills.
• Commitment to The Salvation Army’s values of Integrity, Compassion, Respect, Diversity and Collaboration.

Why work for us?

TSA offers an inclusive work culture and strong opportunities for career development. In return we also offer benefits such as;

• Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free)

• On site parking

• Hybrid working arrangement minimum 2 days in office.

• Up to 8 weeks leave per year through our purchase leave scheme.

• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.

• Health insurance, home energy and home office supplies discounts.

• Employee Assistance Program - Independent confidential counselling service.

How to Apply

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration