Factual Investigator

• Conduct field investigations that influence fair claim outcomes 
• Build expertise across fraud detection, liability and recovery matters  
• Brisbane l Sydney l Melbourne l Multiple roles available

About the Role

As a Factual Investigator, you will support the effective management of motor and property insurance claims through field-based investigations. Working within the Fraud & Intelligence team, you will attend scenes, engage with customers and stakeholders, gather evidence and provide objective findings that support claim determination, liability assessment and recovery opportunities. Your work will help identify fraud indicators, clarify claim circumstances and deliver accurate, defensible outcomes while maintaining a strong focus on customer experience, safety and compliance.

What You'll Do

• Conduct on-site and field-based investigations, including scene inspections, interviews and evidence collection.
• Gather, preserve and document physical and digital evidence accurately and securely.
• Interview claimants, witnesses and third parties using fair and effective questioning techniques.
• Prepare clear, evidence-based reports that support claims decisions, recoveries and dispute resolution processes.
• Assess information against policy requirements, liability considerations and fraud indicators.
• Collaborate with claims teams, assessors, repairers and external stakeholders to progress investigations.

What You'll Bring

• Demonstrated experience conducting field based factual investigations (motor and/or property), including scene attendance, evidence collection and documentation.
• Experience interviewing claimants, witnesses and third parties, and preparing clear, objective and evidence-based statements and investigation reports.
• Proven ability to identify indicators of potential fraud or non-disclosure and escalate appropriately within claims, compliance and governance frameworks.
• Strong experience operating within insurance claims environments, applying policy interpretation, liability and recovery principles to support defensible outcomes.
• Demonstrated experience managing difficult, sensitive or emotionally charged customer interactions, including effective de-escalation and vulnerability awareness.
• Experience working in on road or field based roles, with a strong understanding of safety, environmental, travel and situational risk considerations.
• Current driver’s licence and ability to safely operate in metro, regional and interstate travel environments where required.

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Performance-based bonuses and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

To apply for this opportunity, please submit your application directly via the link provided.