Family Concierge Manager

*Internal Applications Only*

The role 

The Family Concierge Manager provides strategic leadership and oversight of the Family Concierge service, ensuring a consistently high standard of welcome and support for admitted patients and their families across hospital wards. This role is accountable for developing and refining service delivery models that connect families with Children’s Hospital Foundation programs, hospital resources, and practical assistance designed to enhance the overall healthcare experience.

Working in close partnership with hospital teams and the wider Impact Programs portfolio, the Family Concierge Manager drives program integration, quality improvement, and innovation to maximise positive outcomes for patients and families. The role also plays a pivotal part in identifying and nurturing family stories that can support the Foundation’s fundraising, marketing, and brand awareness objectives, ensuring these opportunities are aligned with organisational priorities and handled with sensitivity and care.

This is a permanent full-time position, based at Queensland Children’s Hospital.

Who are you?

• You’re a compassionate and empathetic person who thrives on supporting children and families through meaningful, one-on-one connections.


• You’re a natural communicator who builds trust easily and adapts your style to connect with people from all walks of life.


• You bring a calm, professional presence, even in challenging or emotionally sensitive situations, and understand the importance of privacy and boundaries.


• You’re a thoughtful leader who supports and motivates others, whether managing a small team or working alongside volunteers.

Key criteria

To be successful in this role, you will possess the following:

• Tertiary or vocational qualification in role related discipline or an equivalent combination of relevant experience and/or education.


• Certification or accreditation in professional boundaries is advantageous.


• At least 3 years’ experience delivering programs or services in the healthcare or family service community, including completion of relevant documentation and reporting.


• Experience in providing 1:1 wellbeing care and assistance to children and caregivers.


• Excellent customer service and people skills with a strong ability to converse with a wide variety of people from diverse backgrounds in an empathetic and sensitive style.

How to apply

Select , complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here.

Applications close COB Tuesday 9 September 2025, however, they will be reviewed during this time.

Please Note:

• If you require any adjustments to submit your application, please get in touch with us at [email protected].


• This role requires staff to be vaccinated against preventable diseases, including Varicella, Pertussis and Measles, Mumps and Rubella.