Family Services Support Practitioner

Family Life - Transforming lives for stronger communities

• Support place-based Family Services operations across the Bayside/Peninsula region, building strong community relationships and engagement on Bunurong Land.


• Enjoy flexible work options and a great team culture


• Full-time (38 hours per week), Fixed Term Contract Opportunity until 30th June 2028


• Level 4 SCHADS Award $92,279.20 + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

We have an exciting opportunity to join our Family Services team on a fixed-term basis until the 30 June 2028. This role provides high-level administrative and operational support across the broader program, with a particular focus on coordinating the Family Services Group Work portfolio. This includes supporting registrations, maintaining accurate records, contributing to reporting requirements, liaising with referred families where required, and helping ensure groupwork programs run smoothly and effectively.

The role also plays an important part in Family Life’s place-based approach across the Bayside/Peninsula region. Working alongside the Families and Communities team and the Creating Capable Communities team, the Family Services Support Practitioner supports community engagement activities that improve accessibility, participation and connection for local families. Embedded within community settings, the role helps promote Family Life’s evidence-based groupwork programs and broader supports, while nurturing community connection, belonging and warm referral pathways.

This position is based across the Sandringham and Frankston Family Life Service Centres and other place-based locations as required on Bunurong Land. It is well suited to someone who is highly organised, confident working with data and systems, and passionate about supporting families through strong administration, relationship-building and community connection.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Provide high-level administrative support to internal and external stakeholders.


• Coordinate day-to-day operations for the Family Services Group Work portfolio, including client registrations, administration and reporting through the Client Management System.


• Gather, analyse and collate program data for quarterly departmental reporting, including generating accurate reports, maintaining strong attention to detail and using relevant computer databases effectively.


• Support the Family Services team with administrative tasks such as brokerage documentation, Our Village orders and other duties as directed.


• Contribute to Family Life’s place-based approach through direct community engagement that improves accessibility, participation and support for local families.


• Work alongside the Creating Capable Communities team to develop and maintain professional and support networks that enable warm referrals and smooth connection to activities and supports, including direct community engagement through activities such as ‘Coffee and Chat’.

• Assist with the planning and delivery of relevant projects as directed by line management.


• Support the CSnet Champion with group work-related training and development for the broader team.


• Engage in regular management supervision with the Team Leader to support professional development.


• Participate in professional development, network meetings, team meetings and supervision as directed.


• Collect, record and maintain documentation to required quality standards, demonstrating service impact and effectiveness in line with legislation, organisational standards and program contracts.


• Apply a continuous improvement lens to strengthen service delivery processes and the broader service system, working with leadership to implement agreed improvements.

Our Ideal Candidate

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager.  You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

We are looking for a degree qualified (Community Services, Social Work or similar) and skilled individual, who embodies the Family Life Way principles. Passionate about supporting at-risk families from within a lens of continuous improvement, you will ideally have experience working within community services/NFP (or have a desire to gain this experience). With highly developed written, verbal and interpersonal communication skills, you aim to provide a positive experience for the families we support, through your dedicated contribution to the overall functionality of the Families & Community Program.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years.  Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate, skilled staff.

Working at Family Life - more than just a job!

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture


• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)


• Paid Wellbeing Leave


• Paid Study Leave


• Additional Paid Leave for End of Year Closedown


• Purchased Annual Leave Scheme


• Rostered Day Off Scheme for Eligible Employees


• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description is available on our careers page: Family Life Careers page.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal.

For further information regarding the positions please contact Family Services Team Leader, Michelle Rowland on (03) 8599 5433 or [email protected].

Applications close: Tuesday 18th August 2026

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.  Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a youth and child safe organisation.  We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment, or abuse of any kind.