Family Store Manager

Family Store Manager –Childers

Lead With Purpose at The Salvation Army

Location: Childers Family Store

Classification: General Retail Award, Level 6

Employment Type: Full Time – Max Term (12 Months)

Hours: 38 hours per week, Monday–Friday

Step into a role where your retail leadership doesn’t just drive sales—it strengthens your community. As our Family Store Manager, you’ll lead a passionate team, elevate store performance, and bring The Salvation Army’s mission to life through every customer interaction.

Why this role matters

You’ll be the engine of the Childers Family Store. Your leadership ensures smooth operations, exceptional customer experiences, and meaningful community engagement. Every decision you make helps fund and support TSA’s vital social programs across Australia.

What you’ll be doing

• Creating a warm, organised, and high‑performing retail environment every day
• Tracking income and expenditure, spotting growth opportunities, and partnering with your Line Manager to bring improvement ideas to life
• Leading, coaching, and developing a diverse team with confidence and care
• Driving marketing and promotional activity, including social media and collaboration with TSA Public Relations
• Supporting local fundraising initiatives and TSA community events
• Managing stock flow, rotation, pricing, and promotions to maximise sales and customer satisfaction

What you’ll bring

• Qualifications in Retail or Business (or equivalent experience)
• Previous retail management experience—essential
• Strong leadership capability with experience training and supporting staff
• A genuine passion for customer service and community connection
• Confident communication and presentation skills
• A reasonable level of physical fitness to meet the demands of the role
• Current Driver’s Licence
• Current First Aid Certificate (or willingness to obtain)

What we offer

• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration