About the role

The Salvation Army’s Family Violence Stream is seeking a compassionate and motivated Family Support Worker to join the Karratha Women and Children’s Centre (KWCC). KWCC provides crisis accommodation and support to women, children and young people experiencing family and domestic violence and other crises. This casual position offers a variety of day, afternoon and waking night shifts. Pay is in accordance with the SCHADS Level 3 Award.

In this role, you will help create a safe, welcoming and empowering environment by supporting clients with case plan goals, assisting with day‑to‑day operations, and ensuring the centre runs smoothly. Applicants who bring strong cultural awareness and sensitivity, particularly Aboriginal women, are strongly encouraged to apply.

Responsibilities include reception and phone support, preparing units for new intakes, facilitating activities, maintaining accurate client records, and providing practical assistance to women, children and young people accessing the service.

How you will make an impact

• Providing a warm and responsive first point of contact for clients

• Addressing immediate needs and supporting engagement with case planning

• Assisting clients to access internal and external support services

• Contributing to individual and group activities and ensuring clear communication across shifts

• Identifying risks and escalating concerns to senior staff

• Participating in team meetings, supervision, training and reflective practice

• Supporting daily operations including preparing units, maintaining shared spaces, transporting clients, and managing phone calls and visitors

• Helping maintain a safe, organised and welcoming environment aligned with TSA values

What you will bring

• Experience in a community services setting

• Qualification in Community Services or a related field (preferred but not essential)

• You will work with many Aboriginal women and families, where understanding cultural needs including women’s business and culturally sensitive practices is essential.

• Strong time-management skills and the ability to work both autonomously and within a team

• Confidence using computer systems and maintaining accurate records

• Integrity and resilience

• Ability to build respectful, supportive relationships with clients

• WA Driving License

• First Aid Certificate (or willingness to obtain)

What we offer

• NFP salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free)

• Flexible working arrangements\

• Employee Assistance Program – confidential counselling service

• Financial, retail and lifestyle discounts

• Discounted health and fitness programs through Fitness Passport

• Up to 8 weeks of leave per year through our purchase leave scheme

• Generous parental leave (12 weeks)

• Up to 5 days paid leave per year to support a TSA program or activity

• A supportive, inclusive culture with passionate and dedicated team members

• The opportunity to make a meaningful difference through your contribution to family and domestic violence services

How to apply

If you are ready to support women, children and young people experiencing crisis and contribute to a safe, empowering environment, we would love to hear from you. Please submit your application, including a resume and cover letter, outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration