Family Support Worker

Your Role as Family Support Worker

As a Family Support Worker you will The Family Support Worker provides flexible supports to parents through one-on-one support, group facilitation and parenting programs.

Key responsibilities include:

• Supporting and assisting parents to achieve their goals.

• Providing information, resources and referral pathways for parents.

• Facilitating, organising and at times providing transport for parents to attend appointments related to the program.

• Keeping appropriate, accurate and professional case management notes that can be submitted as admissible documents.

• Implementing assessment procedures and protocols in line with the Program requirements.

• With consent from the client, providing relevant information and reports to others in the client’s stakeholder system.

• As appropriate ensuring the safety of the client and others.

This is a fixed-term position until the 30/06/2027. The role is part-time consists of 20.5 hours per week.

What We Offer

• Community-Focused Team Culture: Be part of a passionate team that values connection, collaboration, and making a genuine difference in people’s lives every day.

• Career Advancement Opportunities: We provide ample career advancement opportunities at WMQ, offering diverse pathways for growth and professional development.

• Salary Packaging: As a not‑for‑profit employer, we offer generous salary packaging benefits that help maximise your take‑home pay. You can package up to $15,900 each year on everyday living expenses and up to $2,650 on meals and entertainment.

What We’re Looking For

• Relevant tertiary qualifications and significant direct experience working with young people in a complex service environment.

• Ability to support vulnerable children and families with complex needs using a trauma-informed, strengths-based, and culturally safe approach.

• Advanced skills in formal report writing as well as s high level of communication and interpersonal skills.

A Valuable Addition, Yet Not a Must-Have!

• Experience using case management principles within a strengths-based, holistic framework and client centred framework.

• Experience in planning, developing and facilitating parenting programs/group work.

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy.

• Current Driver’s Licence and willingness to travel for work.

Apply Now!

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Join a Team Where Your Work Truly Matters

The Parent Connect team is a passionate group of practitioners working alongside children, young people and their families who may be experiencing vulnerability or complex needs. Using a strengths-based, child-centred approach, the team provides tailored case management, practical support and service coordination to help families build stability, strengthen relationships and improve wellbeing.

Collaborative and community-focused, the team partners closely with other services to ensure families receive the right support at the right time. Together, they are committed to empowering parents, enhancing safety for children and creating positive, sustainable outcomes for families.