FBO and Charter Coordinator

An exciting opportunity exists for a suitably qualified individual as a full-time FBO and Charter Coordinator based at Adelaide Airport.

Reporting to:

This position reports to the Adelaide Airport Manager.

Position responsibilities:

• Be the primary contact for the Adelaide Fixed Based Operation (FBO)
• Managing the end-to-end FBO charter process including acceptance, pricing, staffing, securing third party contractor services and coordination onsite for arrival and departing aircraft
• Support the management of existing client contracts including developing strong client relationships with existing clients, along with actively supporting new client opportunities
• In concert with the Rex Group Safety Department, investigate any safety-related or dangerous goods related incidents and implement any corrective action or procedures
• Assist in coordination and execution of Rex Group charter requirements for schedule and adhoc services
• Monitor and manage performance of FBO and charter operation incl. providing administrational support
• Complete Ground Operations training to upskill ground handling personnel, engineering, outports, and third-party contractors
• Assisting the Adelaide Airport Manager with other duties as required
• The nature of this role means that after hours and weekend work will be required

Skills and Experience

• Eligibility to hold an ASIC (Aviation Security Identity Card)
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor
• Strong problem-solving skills and the ability to handle challenging situations
• Detail-oriented with good organizational skills to manage multiple customer inquiries simultaneously
• Ability to work in a team environment and a commitment to on time performance
• Previous customer service experience mandatory
• Able to work shift work that includes early starts, evenings and weekend work
• A strong work ethic, who can work well within a diverse community of highly motivated stakeholders
• Proficiency with computer productivity applications such as Microsoft Office (advanced IT skills would be highly regarded)
• Ability to work unsupervised

To apply:

Please forward your resume and cover letter addressing the selection criteria to [email protected] by close of business Wednesday, 02 August 2023.

Regional Express is an equal opportunity employer