Field Agent - Debt Collection Services - Dynamic Team

About us: 

Central Victorian Mercantile is a highly regarded regionally based mercantile agency specialising in providing debt collection and related services directly to the banking and finance sector or agencies serving the industry. Working from our Bendigo base, Field Agents operate throughout Victoria and southern New South Wales. A member of the Institute of Mercantile Agents Australia, Central Victorian Mercantile has developed an enviable reputation for providing reliable and efficient mercantile services that see it positioned as central Victoria’s premier mercantile agency. 

About the role: 

Does this describe you: 

• Well organised with a ‘get up and go’ attitude. 
• Love a challenge and meeting deadlines. 
• A sharp attention to detail – things need to be right. 
• Enjoy driving and working varied hours day to day. 
• A good communicator and capable negotiator. 
• Good at using computers, writing reports and using Excel and Word. 
• Enjoy working from home when not on the road. 

If you answered ‘Yes’ to all of these points, then, we need you!  

No experience needed, just an ability to learn quickly and a passion to achieve results. Your reward is an attractive commission-based wage. A company car, laptop computer and mobile phone are all provided. 

Due to the need to contact debtors outside normal business hours and the travel required, the role involves longer travel days and shorter days preparing reports, contacting debtors and planning future trips. Successful Field Agents find a good work/life balance in this arrangement. 

The role involves speaking with debtors in person and by phone to carry out the required services throughout an assigned large geographical area, often at some distance from Bendigo. Over-night stays are necessary due to the area covered. 

This job is not for everyone, so please help us understand you and your fit for the role by submitting your application telling us why you believe you are suited to job. 

 Your duties: 

Days on the road involve conducting the following services: 

• Process Serving – serving court documents on defendants and witnesses. 
• Field Calls – attending debtor addresses to collect contact details and request payment of debts. 
• Repossessions – attending debtor addresses to collect arrears or to secure the financier's asset. 
• Evictions – attending debtor addresses to secure the property. 
• Field audits – audits of required stock on hand at businesses. 

 Working from home: 

• Planning trips and organising work for travel within an assigned geographical area. 
• Preparing and submitting accurate reports into the company's and client’s work management systems or by email. 
• Preparing and swearing accurate affidavits. 

 Location: 

Field Agents must reside within easy reach of Bendigo. 

Remuneration & Benefits: 

Remuneration comprises the following: 

Attractive Commissions  

Company car, laptop, iPad and iPhone provided. 

 Tenure/hours: 

This is a permanent casual position typically with 2 or 3 travel days per week (often with 1 night overnight stay) and working from home at other times.