Field Engineer

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Come and join OTIS today and be part of the Forbes 2025 World's Best Employers. At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

About you

We are looking for a Field Engineer to provide New Equipment and Modernization operations support for Victoria, Australia.

This permanent role will be based in our office located in Port Melbourne and reports to the Construction Manager

As a Field Engineer, your key responsibilities are

• Training and developing Adjusters, Electricians, and Apprentices, developing training material for electrical apprentices, electricians & adjusters

• Provide technical support to Construction / Service operations and initiate changes as necessary for efficiency & quality improvement. This will include both office and site-based support

• Ensuring that the quality of installation and performance of all new installations conforms to contract specifications and OTIS standards.

• Attend customer and service handover inspections on NE and Mod projects where required.

• Analyze and improve the defects liability call rate, and provide guidance and training for the problematic areas.

• Coordinate with Australasia Field Engineering Manager to ensure correct state-of-the-art tooling is available for adjustors and electricians.

• Forecasts Adjuster manpower and keep management informed.

• Provide GEN 360 technical analysis

• Directs and carries out field engineering assignments, providing hands-on on-site project support to assist the operational team in satisfying project commitments.

What you will need to be successful

• Recognized qualifications as an Adjuster with 5-8 years experience across all Lift products or in a similar role.

• Holds a Supervisory certificate such as Front-Line Leadership which is preferred.

• Has an Electrical License and/or appropriate Trade Certificates.

• Valid driver’s license and able to work remotely and travel when needed.

• Good knowledge in using technology including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.

• Strong communications skills (verbal and written)

• Have exceptional time management skills and possess strong organization abilities.

• Excellent attention to details and is results driven.

Apply today and help us build what's next

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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