Field Service Engineer

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Location: Darwin, Northern Territory, Australia

Are you a skilled and independent, passionate about making a difference for patient care? Do you possess a customer-focused mindset? Are you able to work independently while also being a collaborative team player? Are you motivated by the prospect to troubleshoot, maintain, and provide exceptional support for medical instruments? Do you enjoy working autonomously and comfortable traveling to regional sites? We have a fantastic opportunity for you!

At QuidelOrtho, we are seeking a Field Service Engineer to play a key role to provide technical support and expertise for our cutting-edge Pathology/In Vitro Diagnostic analyzers located in Northern Territory. While being based in Darwin, your role will extend to support installations throughout Australia and New Zealand. As a member of our Field Service team, you will be supported by a team of experienced engineers based throughout Australia & Singapore.

Major Duties and Responsibilities :

• 55% - Install, maintain, and repair equipment, proactively and reactively.
• 15% - Troubleshoot technical issues, perform diagnostics, and collaborate with Subject Matter Experts to identify solutions as presented.
• 10% - Complete upgrades and modifications within the specified time frames.
• 10% - Document service activities through detailed service reports and make recommendations for improvement to the relevant Technical Team/s.
• 5% - Respond in a prompt and professional manner to customer inquiries and requests, ensuring a high level of customer satisfaction.
• 4% - Collaborate with the local and remote teams to share knowledge, resolve complex issues, and improve overall service efficiency.
• 1% - Manage spare parts inventory to support customers. Maintain and manage all assigned company assets. This may include but not limited to tools, parts inventory, laptop, mobility tools and mobile phone.

Other duties :

• Strong troubleshooting skills and ability to diagnose complex technical issues. 
• Ability to work independently and as part of the team, collaborating effectively with both local and remote colleagues.
• Be willing to perform “on-call” duties on roster, perform telephone support to customers as required.    
• Travel to various customer locations, both metropolitan, regional, inter-state and on occasion overseas. 
• Be actively involved in QuidelOrtho team across all functions.
• Build strong relationships with clients by delivering exceptional service and support
• Ability to communicate effectively with both technical and non-technical stakeholders – both verbal and written.

Qualifications :

Minimum Education or Equivalent Experience Required/Preferred :

• Advanced Diploma or Degree qualifications in Electronics, Robotics and Mechatronics, Computer Systems Engineering or similar discipline.
• Experience working in a technical role preferably in the medical device industry or pathology field is highly advantageous
• Current driver’s license.

Minimum Years of Related Knowledge, Skills and Abilities Required / Preferred :

• Fundamental IT skills, understanding of computer system network construction and basic troubleshooting.
• Proficiency in using diagnostic and test equipment.

The Key Stakeholders:

• Internal Customers: QARA, Finance, Commercial & Marketing
• External Customers: Customers

Preferred Skills:

• Fundamental IT skills, understanding of computer system network construction and basic troubleshooting.
• Proficiency in using diagnostic and test equipment.

How We Work:

At QuidelOrtho, our culture is shaped by four core behaviors that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviors, as we believe they’re essential to how we thrive as a team and achieve meaningful impact:

• Thrive Together – Collaborate intentionally, grow as a team
• Make It Happen – Focus on priorities, embrace continuous improvement
• Commit to Service – Cultivate a service mindset
• Embrace Inclusion – Be open and authentic, welcome diverse perspectives

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