Field Service Engineer – Office

About Us 
Konica Minolta is innovative, robust, and continually evolving. From printing, scanning, and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity, and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

We are currently looking for a customer-focused Field Service Engineer to join our QLD team.  Although your primary responsibilities will entail maintaining, installing and servicing Office Print devices, you will also be cross-trained in additional devices and technology to provide relief support when required. This will be a hands-on role, providing technical diagnostic support for our range of print equipment and ancillary products with associated software & services solutions. We are looking for a person who can work collaboratively within a self-directed work team.
 

Key Responsibilities 

To be qualified for this position, ideally, your background and skills will comprise the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Support other service teams during peak periods through upskilling and cross-training opportunities.

Who are we looking for?

• Demonstrated experience in a similar role and/or network, IT and technical knowledge/understanding
• Experience as an Office Print Technician as a minimum.
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Current and valid Australian Driver’s License
• Hold valid working rights in Australia

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities 
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability. 
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.