Field Services Coordinator - Rewarding Work

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

Exciting opportunity to join our dynamic team as a Project Co-ordinator based in Melbourne

About the Role:

This role involves supporting and coordinating activities related to the design and construction of Opticomm’s network infrastructure. Additionally, it includes actively participating in initiatives to enhance operational processes.

Responsibilities include but not limited to:

• Liaising with stakeholders to ensure timely updates and completion of project tasks
• Collaborate with project managers, field technicians, and other stakeholders to ensure project objectives are met on time and within budget
• Maintain accurate project documentation, including project plans, status reports, and documentation of project issues and resolutions
• Coordination of both internal and contractor field resources to meet delivery schedules and RSP expectations
• Validation of fibre test results
• Monitoring and escalating tickets to ensure compliance with SLA metrics
• Data entry and administration of Opticomm’s systems database and Project Management tools
• Administration of Opticomm’s DBYD (Dial Before You Dig) requests and registrations
• Ensure the timely resolution of faults in line with SLA expectations by leveraging internal technical staff and external contractors, covering a spectrum of issues including customer, network, and headend faults.

About you:

The ideal person for this role will have/be:

• Strong problem solver with keen attention to detail
• Excellent oral and written communication skills
• Self-starter with effective time and priority management
• Skilled in collaborating with diverse internal and external stakeholders
• Adaptable to dynamic and changing environments
• Team player who shares knowledge and skills
• Innovative, providing creative solutions for improvement
• Committed to ongoing personal development
• Integrity-driven, performing with honesty and transparency
• Professional demeanor with a positive attitude
• Flexible, adjusting to business needs and management directives to achieve operational targets

Essential Experience:

• Experience in a similar role from a Telecommunications background is preferred
• Incident / Fault Ticket management experience
• Experience with Field Resource coordination and working with distributed sub-contractor networks
• Knowledge of Fibre to The Home infrastructure and systems
• Competent with Microsoft Office suite
• Field Operations/Network awareness
• Customer service liaison skills
• Basic understanding of Data Networks and Equipment beneficial
• General administration and data entry

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at [email protected]

No recruiters please, we manage our recruitment in-house.