Field Services Manager

Job Description




About the Opportunity



We are seeking a senior building professional to help lead and grow our field validation capability. This is a unique opportunity to combine technical expertise with leadership, stakeholder influence and business growth in a fast-evolving environment. Operating with the agility of a start-up and backed by a global industry leader, you'll play a key role in shaping processes, driving service excellence and strengthening insurer and supplier partnerships.



As a senior technical leader, you will oversee complex building assessments, tender validation and repair cost reviews while mentoring others, improving operational performance and contributing to strategic growth initiatives.




About You



You are a commercially minded building professional who thrives in fast-paced, evolving environments.



Combining strong technical capability with leadership skills, you enjoy building relationships, solving complex problems and driving positive change. You're comfortable operating autonomously, taking ownership and helping shape the future direction of a growing business.




Key Requirements

• Extensive experience in insurance building, construction or repair validation


• Strong expertise in domestic and commercial scoping and estimating


• Proven ability to lead, influence and mentor others


• Strong stakeholder management and commercial acumen


• Excellent report writing, communication and organisational skills


• Entrepreneurial mindset with a proactive, solutions-focused approach

• Lead complex building assessments, tender reviews and repair validations


• Act as the senior technical escalation point for complex field validation claims


• Facilitate tender inspections and validate scopes, costs and contractor submissions


• Prepare detailed scopes, estimates and technical reports


• Monitor supplier performance and drive accountability across builder networks


• Ensure compliance with technical, commercial and service delivery standards


• Partner with insurers and stakeholders to improve customer and business outcomes


• Support business growth, capability development and operational excellence

• Employment is subject to a national police check


• Applicants must be Australian or New Zealand citizens or permanent residents


• Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed